Shipping and Returns

Each piece is individually handmade. Please allow 1-2 weeks for orders to be made and dispatched. All orders will be shipped via Royal Mail. Below are the approximate delivery times.

UK orders: Tracked, 2-3 working days
US, Australia, New Zealand: Tracked and Signed, 5-10 working days

For international orders, currently there are no additional custom charges required for US, Australia and NZ. Unfortunately customs and import rules change fairly regularly — so in the event that customs charges are required, it's the customers' responsibility.

Returns

Because I'm a small, one-woman business, currently returns are not accepted. If you have any issues with your order then please get in touch at hello@bymyhands.studio.

By My Hands is all about slow fashion principles of re-use and repair. If you have a problem with your piece and require repair or maintenace, reach out to me and I'd be happy to help.